Tavoloo: AI and digital operations for restaurants

Challenge

Restaurants and bars were spending hours on repetitive tasks: WhatsApp overflowing with unanswered messages, reservations written on paper with no confirmations or reminders, menus that had to be reprinted after every change, and events that weren’t promoted. While staff put out daily operational fires, direct sales and campaigns were neglected and part of the revenue ended up with marketplaces.

Solution

The delivered solution brings together a set of features in a single dashboard that automate operations while keeping the owner in control:

• Public PWA page for the venue (menu, reservations, events and gift cards) optimized for search and shareable via a single link.
• Multilingual digital menu: PDF import, automatic translation, allergen tagging and generation of schema.org for SEO.
• AI concierge on WhatsApp running on the restaurant’s number (24/7 replies in Italian, English and Portuguese, reservation confirmations, order triage).
• Autonomous reservations: an AI agent learns the venue’s rules, occupancy and policies to accept, decline or suggest alternatives.
• Gift cards integrated via Stripe Connect: creation, sale and redemption with integrated checkout.
• Intelligent CRM: unified profiles with history, allergies and preferences to personalize interactions and trigger reactivation campaigns.
• Automated events and marketing: event creation, AI‑generated images and distribution via WhatsApp and email.
• Non‑disruptive integration: runs alongside the existing POS/ERP with no data migration; guided onboarding to activate in minutes.
• For larger operations: optional Concierge FM service (setup, AI agent training, human monitoring, RAG, long‑term memory and audit logs).

Results

The client operates from a single dashboard that reduces manual work and improves the customer experience. Benefits observed and promoted on the platform:

• 24/7 WhatsApp service using the restaurant’s number, preventing message backlogs outside business hours.
• Reservations automatically confirmed with reminders, reducing reliance on paper notes.
• Instant menu updates in multiple languages, no reprinting required.
• Orders and gift cards sold directly on the venue page, protecting margin by reducing marketplace use.
• Public page optimized for Google and search agents, making discovery easier without an external agency.

Metrics and claims published on the platform: +15 h per week of time freed, 24/7 service and 0% marketplace commission on sales at the register (according to the product's public information).