Your business doesn't need another piece of software. It needs someone to run the operation for you — with auditable governance.
FM Solutions runs your customer-facing operation with named AI agents, expert human supervision, and a certified governance layer (GRC, ISACA, ISC2). You approve outcomes, see the KPIs, and sleep well knowing your operation is audited from the inside — not sold as an add-on.
PT-BR operation · 30-day money-back guarantee · Kickoff in 14 days
You've tried everything. Nothing scaled.
You bought the full software suite
Trained the team, customized 60 fields. Six months in, the team was back on spreadsheets and WhatsApp. The CRM became a graveyard.
You stacked US SaaS tools
ChatGPT, Zapier, email automation, WhatsApp plug. $300/month spread across cards in different currencies, and nobody on the team can operate half of it.
You hired a full-time employee per role
1 SDR, 1 finance, 1 marketing. $3-7k/month per person doing repetitive work that AI handles in seconds — leaving the real human work unattended.
FM Solutions is the opposite of that. Instead of software for you to operate, a hybrid human + AI team that operates for you — with auditable governance from day 1.
Three pillars nobody else delivers together.
Most AI agencies build automation. Most GRC consultancies just audit. FM Solutions does both inside the same operation — because building AI without governance is a loss waiting to happen.
AI-Native Operation
We don't use AI to automate legacy processes. Our entire operation is built around AI: 5 AI employees with defined roles + a human team supervising quality every week. You don't operate software. You approve outcomes.
Security & Compliance by Design
Every FM agent runs under continuous audit. LGPD from day 1 (not a checkbox), GDPR baked into the product DNA (team operating from Italy for 8 years), governance modeled on international ISO standards (38500, 31000, 37301) — with a certified Lead Implementer/Manager in-house. Active membership with ISACA and ISC2.
Global Infrastructure, Brazilian DNA
US legal entity (FM Solutions & Consulting USA LLC, Orlando, FL), with Stripe processing payments at the same standard as Silicon Valley SaaS. Tech team operating from Italy — European-grade quality and compliance built into the product. Operational focus 100% on Brazil: PT-BR support, Brazilian business hours, brand voice calibrated for the local customer.
From signup to live operation in 14 days.
Kickoff (week 1)
FM team maps your operation, calibrates brand voice, connects channels. Human implementation work, done once per service.
Calibration (week 2)
Agents run in shadow mode. You review the first outputs, approve tone, adjust rules. When it's sharp, we go live.
Live operation (week 3+)
Agents operate 24/7, FM team supervises quality weekly, you get KPIs in the portal and only approve what needs your OK.
Average time to first approved deliverable: **12 days**. Every output goes through quality review *and* security governance before reaching the end customer.
Five named AI employees with defined roles. Not a chatbot.
Each agent has a job, calibrated voice, and declared KPIs. The five cover the entire customer front — from the first message to the weekly operations report.
Atende todo canal 24/7
Recepção IA
Responde WhatsApp, Instagram e e-mail em menos de 2 minutos, qualifica intenção do cliente, encaminha pro agente certo.
Agenda na agenda existente
Agendamento IA
Marca, remarca e confirma direto na sua agenda. Lembrete D-1 e H-1 automáticos pra reduzir cadeira vazia.
Pré-consulta, pós e reativação
Follow-up IA
Faz pré-consulta com formulário, pós-procedimento com cuidado e reativação de base que sumiu. Nenhum cliente esquecido.
Régua com tom calibrado
Cobrança IA
Opera a régua de cobrança com tom da sua marca. Sem agressividade, sem dar desconto sem critério, sem deixar passar.
Relatório semanal em texto
Insights IA
Toda segunda você recebe um relatório escrito em linguagem humana — o que tá funcionando, o que ajustar, qual decisão tomar essa semana.
Behind the 5 agents, **two human layers** work together: the operations team (calibration, output quality, exceptions) and the governance team (security, compliance, audit). AI operates, people decide, security is auditable.
Every AI that operates through FM passes through our COO's desk before reaching the customer.
FM Solutions is one of the few AI operations in Brazil where Security & Compliance is led in-house, not outsourced as a one-off audit. This layer is led by Michelle G. Andrade, FM Solutions COO, with four Lead Implementer/Manager certifications in international ISO standards — GRC, ISO/IEC 38500 (IT governance), ISO 31000 (risk management), and ISO 37301 (compliance management) — all proctored exams with verifiable certificate numbers. ISACA member, PMI Certified Member, and ISC2 Student Associate. Every FM AI agent runs under governance standards most Brazilian AI agencies simply don't have — and can be audited against real ISO norms.
Continuous output auditing
Weekly sampling of every AI agent — brand voice, quality, potential biases, operational risks. Tone errors don't ship to production without review.
Governance aligned to ISO standards
LGPD isn't a checkbox here — it's part of the architecture from day 1. Operation modeled on ISO/IEC 38500, ISO 31000, and ISO 37301 principles — with a certified Lead Implementer/Manager in-house. GDPR in the product DNA (tech team operating from Italy for 8 years).
Internal red-team
We test our own agents against prompt injection, data leakage, and out-of-scope behavior. Before any customer finds out the hard way.
Full audit log · DPA ready
Every agent interaction is logged. Every portal access is tracked. When a customer requests a Data Processing Agreement, we have one ready.
Other agencies deliver AI. FM Solutions delivers **audited AI**. The difference shows the day LGPD/GDPR knocks on your door.
You have a place to follow along. Without having to live in it.
Every FM customer gets a dedicated workspace: pending approvals, live KPIs, deliverable history, ongoing conversations. Open it when you want, get a WhatsApp notification when you need to approve something. **No more software for you to operate every day.**
Centralized approvals
WhatsApp notification when you need to give the OK.
Real-time operational KPIs
First-response time, conversions, no-show, overdue.
Full history
Every conversation, deliverable, and decision recorded.
Team access
Reception, admin, management — only when needed.
Portal is the source of truth · WhatsApp is the action channel. Open it 1× a week to check KPIs; the rest comes in chat.
Aprovações pendentes
3 novas- Proposta · Cliente Acme Corpver
- Resposta sensível · cliente reclamandover
Leads · 7 dias
128
+18% vs. semana anterior
Tempo 1ª resposta
1m 42s
−22s vs. semana anterior
Conversas recentes
- Maria · lead novoQuero saber valoragora
- João · clientePode reagendar?12m
- Empresa XRecebeu a proposta34m
Follow-up de proposta
9 enviados · 6 respondidos
We started with Brazilian clinics.
In 2026, FM Solutions is focused on one vertical: aesthetic clinics, dental practices, and medical offices in Brazil. It's where the pain is sharpest and where our agents are most calibrated. Other verticals enter the roadmap as we validate each one.
See the full offer at /clinicas
The 5 agents adapted to clinic operations, 14-day kickoff, 30-day guarantee.
I have a different business — let's talk → /contato
FM Solutions is the digital products company of Grupo FM.
A Brazilian group with 8 years of continuous operation across three complementary fronts: **FM Cittadinanza** (Italian citizenship consultancy, since 2018), **FM Xperience** (heritage tourism, 2025), and **FM Solutions** (digital products, 2025). US legal entity, team operating from Italy, 100% Brazilian focus. Bootstrapped, no investors.
Professional memberships, technical certifications, and adopted standards — verifiable international backing.
International professional memberships
ISACA Member
Information Systems Audit and Control Association · since Dec/2025
PMI Certified Member
Project Management Institute
CFBACC
Brazil–Florida Chamber of Commerce
ISC2 Student Associate
International Information System Security Certification Consortium
ISO standard certifications (Lead Implementer / Manager)
GRC
Certified GRC Lead Implementer
05/03/2026 · Cert 5F65FD1
ISO/IEC 38500
IT Governance Lead Implementer
04/27/2026 · Cert 5F65FBF
ISO 31000
Lead Risk Manager
05/01/2026 · Cert 5F65FCB
ISO 37301
Compliance Management Lead Implementer
05/03/2026 · Cert 5F65FD0
All achieved by our COO via ITCERTS (Toronto, Canada), with proctored exams and verifiable certificate numbers.
Structural positioning
Three countries. One operation. One standard.
Every piece of the structure sits exactly where it needs to — not for geographic exoticism, but because it's the configuration that delivers the most to each customer.
Orlando, Florida
Legal entity
FM Solutions & Consulting USA LLC. Stripe processes every payment at the same standard as US SaaS. Tax compliance for international customers. Enterprise-grade legal and asset protection — at no extra cost to Brazilian customers.
Treviglio, Italy
Tech team
Product and tech team operating from Europe for 8 years. GDPR and European compliance understood in practice, not in a manual. Technical standard already baked into the backend from the start. Result: Brazilian customers get governance levels that local Brazilian startups haven't even implemented yet.
Brazil, full operation
Operation, support and focus
PT-BR support, Brazilian business hours, brand voice calibrated for the local customer. Direct WhatsApp support, no masked chatbot. 100% operational focus on the Brazilian market in 2026.
World-class legal structure, European technical standard, 100% Brazilian focus and support.
30-day money-back guarantee.
You sign, kickoff happens, agents run for 30 days. If at any point it doesn't make sense, **we refund 100% of the monthly fee.** Setup is prorated to work delivered. Everything logged and visible in the portal.
What you need to know to decide.
What is an "AI-native service company"?
It's the opposite of traditional SaaS. Instead of giving you software to operate, FM Solutions operates for you — with named AI agents and human supervision. You don't become a power user of any dashboard: you approve outcomes, see the KPIs, step in when you want. AI-native means AI is the primary operator, not a button inside a tool.
How does pricing work? Setup + monthly?
Each contracted service has a one-time setup fee covering the human kickoff and calibration work. The monthly fee is single, defined by the company plan. Adding a new service later? You pay the new setup; the monthly doesn't change. Pricing details on /clinicas (for clinics) or in a direct WhatsApp conversation.
I don't operate anything? I have no control?
You operate what matters: approve outputs, set limits, see real-time KPIs, step in when you want. What you DON'T do is manage message queues, configure prompts, train agents, monitor SaaS. That's the FM team's job. At any moment you can take a conversation manually — the Reception AI steps back when you step in.
How does the 30-day guarantee work?
You sign, kickoff happens, agents run for 30 days. If at any point during those 30 days it doesn't make sense for your business, we refund 100% of the monthly fee. Setup is prorated to work delivered — all logged and visible in the portal. No questions, no retention call.
Do you only serve clinics?
In 2026 we're focused on Brazilian clinics (aesthetic, dental, medical offices) — that's where pain is sharpest and our agents are most calibrated. Other verticals enter the roadmap as we validate each one. If you're not a clinic and want to talk, message us directly on WhatsApp — we evaluate case by case.
How do you guarantee operational security and compliance?
Every AI agent is supervised by our governance team, led by COO Michelle G. Andrade — Lead Implementer certified in ISO/IEC 38500 (IT governance), ISO 31000 (risk management), ISO 37301 (compliance), and GRC, plus ISACA member and PMI Certified Member. We operate with encryption in transit and at rest, full audit logs, DPA available on request, and infrastructure modeled on the ISO standards above plus LGPD/GDPR. Security isn't an add-on here — it's part of the product. Customers can request the governance report for their account at any time.
Do you serve businesses outside Brazil?
Today, our focus is 100% on the Brazilian market — that's where our agents are most calibrated and where we have the most validation. Our US legal entity (Orlando, FL) and tech team operating from Italy give the product international backing, but active operation is in PT-BR. If you're a Brazilian company with a branch or customers abroad, talk to us — we evaluate case by case.
Two ways to get started.
If you own a clinic and want to see the full offer with prices and timeline, head straight to /clinicas. If you want to understand whether FM makes sense for your business first, schedule 15 minutes with Fabian on WhatsApp.
30-day money-back guarantee · PT-BR support · Cancel anytime · Audited operation