A customer emailed you. Nobody replied.

The quote request got buried between invoices and newsletters, and nobody saw it until the next week. FM reads your company's inboxes, flags what needs a reply and writes the reply from your knowledge base, with each inbox's response time in plain sight. Nothing goes out without your approval.

Talk to Sofia now

She's the AI that answers our WhatsApp. She replies right away and books your call with our team.

I'd rather take the assessment online

Sound familiar?

Just one of these is worth a conversation.

  • The important email gets lost in the pile

    Between invoices, newsletters and promotions, the quote request sank to the bottom. I saw it three days later.

    Anyone asking for a quote by email sends it to more than one vendor. Whoever replies first gets the job.

  • The inbox depends on one person

    The person who handles sales@ went on vacation, and nobody opened the inbox for two weeks.

    And the day that person leaves the company, the way you answer customers leaves too.

  • Good replies take work

    Every customer email is half an hour of digging up the right information and writing it properly.

    The good answer exists. It just takes time, and the wait is what makes the customer go cold.

  • Nobody follows up

    I sent the proposal and forgot about it. So did the customer.

    A stalled conversation doesn't tell you it stalled. By the time someone remembers, the customer has signed with someone else.

Your team already has AI writing tools. What's missing is someone looking after the inbox. FM does that with you.

AI writing assistant in your email Helps whoever opened the email. The rest of the inbox keeps waiting for someone.
FM Email Desk Looks after the whole inbox, every day. You only step in to approve.

Illustration with fictitious data.

From the incoming email to a resolved conversation.

Watch the email thread up front. Behind the scenes, you see what happened: the email was flagged, got a deadline and the reply went out after your OK.

Your company inbox under control, and you only step in when the call is yours.

FM reads the inboxes, flags what needs a reply and shows the deadline on every conversation. The reply is written when your team asks for it, and it only goes out after your OK.

  • Flags what needs a reply

    Every 5 minutes the AI reads the inbox and tags leads, important mail and promotions. What needs a reply moves up, the rest is set aside.

  • Response time per inbox

    Each inbox has its own response time, set by FM. The default is 8 hours, and anything past it is marked overdue.

  • Many inboxes, one desk

    Sales, billing and general inboxes on one dashboard. Each inbox shows up for the people who need it, and the company admin sees them all.

  • Writes from your knowledge base

    When someone on the team asks, the draft is written from the company knowledge base and shows where it came from. If there's no source, it says so.

  • Alerts whoever replies

    Something important came in or went past the deadline? The person in charge gets it on the dashboard bell, on WhatsApp and, if needed, by email.

  • Only goes out with your OK

    You approve, edit or reject it. No email goes out on its own, because there's no auto-send.

Illustrative demonstration, with fictitious data.

See if this fits my inbox

The reply uses what you approved. And shows where it came from.

FM organizes your services, prices, policies and most common questions into a knowledge base for your company alone. Drafts are written from it and show the source. A new question only goes into the knowledge base after your OK.

  • The same knowledge base that answers your chat writes your email drafts. When the business changes, you update it in one place.
  • A draft with no source? It shows up flagged on the dashboard, and you decide whether to send it, edit it or reply your own way.
  1. Company inboxes Gmail, Outlook or your hosting provider's email via IMAP
  2. Approved knowledge base Services, prices, policies and FAQs New answer approved
  3. AI Reads the inboxes every 5 minutes and writes only from what's approved
  4. Sorted, with a deadline Leads and important mail move up, promotions are set aside. The inbox clock starts running.
  5. Draft, when the team asks Shows the source
  6. You approve and send Goes out from your inbox, in your name
  7. New question becomes a suggestion When the knowledge base had no answer
  8. Your OK FM organizes, you approve Approved, added to the knowledge base
How the knowledge base works for email: FM connects the company inboxes and builds the approved knowledge base. The AI reads the inboxes every 5 minutes, flags what needs a reply and starts the inbox clock. When your team asks, it writes the draft from the knowledge base and shows the source, and the email only goes out after you approve it. A question the knowledge base didn't cover becomes a suggestion, and the suggestion only goes into the knowledge base after your OK. Illustrative demonstration of the process.

We run the operation. You make the call.

On the FM dashboard you see what's waiting on you, with the deadline on every conversation, and approve the reply from your phone. The link in the alert opens the right conversation, and nobody on your team has to configure anything.

A new customer becomes a contact in one click

FM flags the email that looks like an opportunity. The CRM contact is created when you confirm, and nothing gets in there on its own.

Vertex Training

Thursday, October 22

Good morning, Rachel

  • Inboxes4 connected
  • Waiting on you2 conversations
  • Next deadlineToday, 12:47 PM

Today 3

  • Copy of the September invoiceJohn Pierce · billing@ · Important Overdue by 1 hr
  • On-site training for 40 people in NovemberMegan Clark · sales@ · Lead You, by 12:47 PM
  • Question about the course certificateCarly Dean · hello@ · Important Waiting on the team
Today's queue, with who owns each conversation and its deadline. Demonstration with fictitious data.
Vertex Training
Megan ClarkTo sales@ · 8:47 AM You, by 12:47 PM

FM draft · requested by Rachel at 8:50 AM

Good morning, Megan. Yes, we do. For 40 people, we recommend two groups, and we have dates in the second half of November. Shall I send you a proposal?

Source: Services and pricing

Approve and send Edit Reject
Looks like a new customerAdd to the CRM only when you confirm
The email, the draft with its knowledge base source and the button that decides. Nothing goes out without your OK. Demonstration with fictitious data.
Vertex Training

Set up by FM

Connected inboxes

  • sales@vertextraining.comGoogle Workspace · 8 hr response time · Sales teamConnected
  • billing@vertextraining.comHosting provider email, IMAP · 8 hr response time · BillingConnected
  • hello@vertextraining.comGoogle Workspace · 12 hr response time · Whole teamConnected
  • quotes@vertextraining.comMicrosoft 365 · 8 hr response time · Sales teamConnected
Inbox check
Every 5 minutes
Dashboard bell
On
WhatsApp
Rachel and Paul
Backup email
If WhatsApp fails
The company inboxes, each one's response time and who gets the alert. Demonstration with fictitious data.

Works with the inbox you already have.

No new email provider, no new address. FM connects what you already use.

  • Gmail and Google Workspace

    Access is authorized directly with Google. Nobody gives FM a password.

  • Hosting provider email

    GoDaddy, IONOS and other providers with IMAP. The connection uses the inbox password or an app password, when the provider offers one. Change the password and the connection stops.

  • Many inboxes, one desk

    Sales, billing and general inboxes on one dashboard, each with its own response time and its own list of who can see it.

Three phases. Nothing goes out before you see it.

  1. Free assessment

    You tell us how many inboxes you have, what comes into them and who replies today. We point out where to start.

  2. Observation period

    FM connects the inboxes and builds the knowledge base. The AI only reads and suggests, nothing is sent. At the end, FM shows you what would have been answered, and how, and only then turns on ready drafts.

  3. Operation with approval

    Every reply goes through you before it's sent. FM reviews quality every week and updates the knowledge base with your edits.

Timeline set in the proposal, based on scope, access and the approvals needed.

Live test

Talk to Sofia now, the AI that answers FM's WhatsApp.

We don't have client logos to show you. We have our own AI, live, on our own number, answering from FM's knowledge base. Your emails get written the same way, from your company's knowledge base, built and reviewed by the same team. Ask her anything and judge for yourself.

Message Sofia on WhatsApp

Opens FM's WhatsApp with the message ready. Sofia is an AI and replies on her own.

Frequently asked questions

  • Does the AI send emails on its own?

    No. Every reply waits for you to approve, edit or reject it. Nothing leaves your inbox without your OK.

  • Are replies drafted automatically from day one?

    No. First comes the observation period: the AI reads and suggests, and you request a draft with one click. Once the review shows the quality is there, FM turns on ready drafts in the Today queue.

  • Don't Gemini and Copilot already do this?

    They help one person write faster. FM looks after the company inbox: flags what needs a reply, writes from the company knowledge base, tracks each inbox's response time and sums up the week in a report. And people at FM review the quality every week.

  • Do I have to log in somewhere to approve?

    Yes, on the FM dashboard. The link in the WhatsApp alert opens the reply directly, and you can approve it from your phone.

  • What if a reply is wrong?

    You edit or reject it before it goes out. FM uses your edits to update the knowledge base in the weekly review.

  • Does it work with my email?

    It works with Gmail, Google Workspace, Outlook, Microsoft 365 and IMAP inboxes, like GoDaddy and IONOS. For Outlook and Microsoft 365, the connection goes through an FM app from a Microsoft verified publisher, and FM is a member of the Microsoft AI Cloud Partner Program. POP3-only inboxes are out, because POP3 doesn't keep folders or sent mail, but almost every provider offers IMAP. The assessment checks yours.

  • Who on my team sees the emails?

    You decide per inbox: the whole team or only the departments you pick. The company admin sees them all.

  • Does a new customer's email become a CRM contact?

    When you confirm it. FM flags the email that looks like an opportunity, and the contact is created after your OK. Nothing goes into the CRM on its own.

  • Can I turn it off anytime?

    Yes. For Gmail, remove the authorization in your Google account. For Outlook and Microsoft 365, remove it in your Microsoft account. For IMAP, just change the inbox password.

  • How is pricing set?

    By scope, after the assessment: how many inboxes, how much comes in needing a reply and what FM runs for you. The numbers come in writing in the proposal.

Is it right for your inbox? Finding out costs nothing.

Message Sofia on WhatsApp and tell her how your company handles email today. She understands your case in a few messages and, if it makes sense, books a free call with the FM team at a time that works for you. Sometimes the right answer is not yet, and then you leave knowing that.

Talk to Sofia now

She's the AI that answers our WhatsApp. She replies right away and books your call with our team.

I'd rather take the assessment online