The company inbox answered today, not next week
The mailbox you already use, connected and handled by the same agent as your other channels — as a draft for you to approve, or answered automatically.
- your inboxconnected, not replaced
- draftor automatic, you choose
- same agentas the other channels
What it does in the inbox
Reads and sorts
What it can answer alone, what needs a person, and what is worth sending to you as a draft to check.
Answers with context
The reply takes the whole thread into account, plus what the customer already told you on other channels — not just the last email.
Holds back what is yours
Nothing leaves under your name before passing the rule you set at kickoff.
What is inside
Draft or automatic
Set per kind of request: the simple ones go out alone, the delicate ones wait for your yes. Same screen to approve, edit or decline.
Triage before replying
Every email arrives classified by what it is, not by when it landed — a complaint about a deadline does not queue behind an invoice copy.
Customer context
What the contact told you on any channel counts in the email reply. There is one record, not one per inbox.
The inbox you already use
Your mail account is connected with your own authorisation and stays yours. No new address for customers to learn.
Email pace
The reply does not fire off a second later. An email answered too fast reads as a robot, and the system respects that on purpose.
How it enters your operation
You configure nothing. FM connects the inbox, calibrates and runs it; what you do is decide what goes out on its own.
45-minute kickoff
What lands in the inbox today, who answers what, and how long customers usually wait.
Inbox connected
You authorise access to the company account; nothing is migrated and no new address goes into circulation.
It starts in draft
For the first days everything waits for your yes. What you approve without editing becomes a candidate for automatic.
Tuned every month
FM shows what you corrected most and proposes the change to the knowledge base; you approve or decline.
- The inbox handled on its own screen, with the whole thread
- What is waiting on your yes before it reaches the customer
- What went out automatically, and with what wording
- What the agent could not answer and turned into a question for your team
A specialist, not a support queue
For as long as the contract runs, someone at FM follows every rollout with you. You do not file a ticket to be answered by someone who has never seen your operation.
AI runs it, a person approves
The apps are built to run on AI agents with a human in the loop: whatever needs a human decision waits for one, and the rest happens on its own.
Five questions, and we already start looking at your case
This is not a contact form. Each answer changes the next question, and at the end you get a read of your case on screen.
Takes about two minutes. Nothing to book and nobody to talk to first.
- The read of your caseIt shows up right here when you finish answering, with nobody to wait for.
- What we would switch on firstIn the order that fits your operation, with the reason behind each choice.
- A copy in your inboxTo read again later, with a link back whenever you want it.