You switch on the channel your customers use, not a bundle
Messaging, voice and email are three separate modules, with the same agent and the same knowledge base behind them. Start with one; add the others when it makes sense.
- 3 modulesbought one at a time
- day 8from kickoff to live
- 24/7run by FM
What is the same in all three
One agent with your identity
Tone, limits and what it is allowed to promise are set once and hold on whichever channel you switch on.
Your company’s knowledge base
Price lists, policies and FAQs become what the agent answers. A new entry that looks like an existing one comes back as a proposal to update it, not as a second version of the same answer.
The CRM from day one
Contacts, companies, pipeline, calendar and billing come with support. Answering with nowhere to record what came out of the conversation means answering twice.
A person when the case asks for it
Escalation is a rule written at kickoff, not an exception: outside what was agreed, the agent stops and calls your team.
How it enters your operation
You configure nothing. FM builds it, calibrates it and runs it; what you do is approve what goes out.
45-minute kickoff
One conversation to understand today’s support: what customers ask, what the team answers and where it jams.
Calibration on your material
The agent is trained on what your company already has written down: price lists, policies, FAQs, past conversations.
Day 8: live
It starts answering, escalating to your team on anything outside what was agreed.
Tuned every month
FM reads what happened and proposes an improvement; you approve or decline it from the portal.
- Every messaging conversation in one inbox, with what the AI replied
- The email inbox and the phone calls on their own screens, in the same panel
- Contacts, pipeline stages and meetings booked this month
- The bell only rings for what genuinely needs you
A specialist, not a support queue
For as long as the contract runs, someone at FM follows every rollout with you. You do not file a ticket to be answered by someone who has never seen your operation.
AI runs it, a person approves
The apps are built to run on AI agents with a human in the loop: whatever needs a human decision waits for one, and the rest happens on its own.
Five questions, and we already start looking at your case
This is not a contact form. Each answer changes the next question, and at the end you get a read of your case on screen.
Takes about two minutes. Nothing to book and nobody to talk to first.
- The read of your caseIt shows up right here when you finish answering, with nobody to wait for.
- What we would switch on firstIn the order that fits your operation, with the reason behind each choice.
- A copy in your inboxTo read again later, with a link back whenever you want it.