The conversation does not restart when the customer switches channel

WhatsApp, Instagram, Messenger, Telegram and your site chat land in one inbox, with the same agent and the same history behind them.

  • 5 channelsin a single inbox
  • 1 messageper turn, never a burst
  • day 8from kickoff to live

What it does in the conversation

  • Answers and qualifies

    Replies from your company’s knowledge base and asks the questions that tell a browser from a buyer, in the tone you approved.

  • Books and records

    Puts the meeting in the team calendar and moves the contact along the pipeline with nobody typing it in afterwards.

  • Knows when to stop

    Outside what was agreed it calls someone on your team instead of improvising an answer.

What is inside

  • One inbox

    The five channels in a single list, ordered by who has been waiting longest — not one tab per network.

  • Takeover

    Anyone on the team takes the conversation and the AI stops at once. When they hand it back, the agent learns what they answered.

  • Contact memory

    What the customer already told you becomes a fact on their record and comes back next time, on any channel.

  • Knowledge curation

    New information close to something already there comes back as a proposal to update it, not as a second answer contradicting the first.

  • Booking inside the chat

    The agent reads real calendar availability, offers a slot and creates the event with a Meet link without leaving the conversation.

  • The 24-hour window

    The screen warns you the Meta window is closing, before a free-form reply stops being possible.

How it enters your operation

You configure nothing. FM connects the channels, calibrates and runs it; what you do is approve what goes out.

  1. 45-minute kickoff

    What customers ask today, what the team answers and the point where the conversation jams.

  2. Channels connected

    Official WhatsApp through Meta or the number you already use, social inboxes, Telegram and the site chat.

  3. Day 8: live

    It starts answering, escalating to your team on anything outside what was agreed.

  4. Tuned every month

    FM reads what happened, shows what the agent could not answer and proposes the fix.

What you see in the portal

  • Every messaging conversation, with what the AI replied
  • Who took over each conversation and when the AI was paused
  • The contact record with what they already told you
  • Contacts, pipeline stages and meetings booked this month

True for every app

  • A specialist, not a support queue

    For as long as the contract runs, someone at FM follows every rollout with you. You do not file a ticket to be answered by someone who has never seen your operation.

  • AI runs it, a person approves

    The apps are built to run on AI agents with a human in the loop: whatever needs a human decision waits for one, and the rest happens on its own.

Support

Five questions, and we already start looking at your case

This is not a contact form. Each answer changes the next question, and at the end you get a read of your case on screen.

Start my assessment

Takes about two minutes. Nothing to book and nobody to talk to first.

What lands on your screen

  1. The read of your caseIt shows up right here when you finish answering, with nobody to wait for.
  2. What we would switch on firstIn the order that fits your operation, with the reason behind each choice.
  3. A copy in your inboxTo read again later, with a link back whenever you want it.