Answered on the first ring, with the same answer you approved in chat

A number that answers, resolves and transfers to a person when it needs to — with the knowledge base of your other channels behind it.

  • 1 numberbought, adopted or over SIP
  • BR and ITover a SIP trunk
  • minutesmeasured in your own panel

What it does on the call

  • Answers and resolves

    Replies from your company’s knowledge base, within the hours you set — including out of hours, which is when the call usually goes nowhere.

  • Transfers when it must

    A case outside what was agreed goes to someone on your team instead of becoming an improvised answer.

  • Leaves a trail

    Recording, transcript and the outcome of the call are kept for your team to listen to and check afterwards.

What is inside

  • Your company number

    Buy a new number, adopt the one you already use, or bring yours over a SIP trunk — the route for answering in Brazil and Italy.

  • The same knowledge base

    What the agent says on the phone comes from the same base as the other channels. Fix it once and it is fixed everywhere.

  • Recording and transcript

    Every call keeps its audio and its text, with nobody having to open another vendor’s dashboard.

  • Minutes in your panel

    The month’s usage against the minutes you contracted, in the same place as the rest of your support.

  • Outcome of each call

    Post-call analysis says whether the case was resolved. A call without analysis stays out of the count rather than counting as a failure — a number that lies is worse than a missing one.

How it enters your operation

You configure nothing. FM handles the number, the agent and the measurement; what you do is approve what it may say.

  1. 45-minute kickoff

    What people phone in to ask, what the team answers and what must never be said on a call.

  2. Number and voice

    A new number, yours over SIP, or the one already on the account; the voice and pace chosen with you.

  3. Live, with escalation

    It starts answering, and anything outside what was agreed goes to your team.

  4. Tuned every month

    FM listens to the calls that went wrong and proposes the fix; you approve or decline.

What you see in the portal

  • The month’s calls on their own screen, with duration and outcome
  • The recording and the transcript of every call
  • Minutes used against the minutes you contracted
  • What the agent could not answer on the phone

True for every app

  • A specialist, not a support queue

    For as long as the contract runs, someone at FM follows every rollout with you. You do not file a ticket to be answered by someone who has never seen your operation.

  • AI runs it, a person approves

    The apps are built to run on AI agents with a human in the loop: whatever needs a human decision waits for one, and the rest happens on its own.

Support

Five questions, and we already start looking at your case

This is not a contact form. Each answer changes the next question, and at the end you get a read of your case on screen.

Start my assessment

Takes about two minutes. Nothing to book and nobody to talk to first.

What lands on your screen

  1. The read of your caseIt shows up right here when you finish answering, with nobody to wait for.
  2. What we would switch on firstIn the order that fits your operation, with the reason behind each choice.
  3. A copy in your inboxTo read again later, with a link back whenever you want it.